Digital Dictation Over Citrix and Terminal Services

!±8± Digital Dictation Over Citrix and Terminal Services

Digital Dictation has allowed companies to move away from the restriction of tape based dictation systems:

No more tapes to break Workload planning Encouraging teamwork (even between different offices) Remote and home working

The ability to allow home, remote and flexible working are offer significant benefits: productivity whilst away from the office, enabling ill workers to work from home, when bad weather stops workers getting to the office again they can still work and employees with dependents can work whilst they are home.

Security is always an issue when working remotely, arguably the best method of securing home working is to use Terminal Services / Remote Desktop or Citrix Servers so that no information/data leaves your office(s). The only problem with Citrix / Terminal Services is that whilst retaining security they do not lend themselves well to audio such as digital dictation.

The staring point is that there are two types of remote worker firstly the Dictator and secondly the Transcriber. If you know what you are doing it is relatively easy to setup remote working for the Dictator if they are using mobile dictating machines such as Olympus DS 4000, however Transcribers are more difficult.

Until recently the best method was to use 3rd party / dedicated software such as Big Hand or Winscribe rather than the Bundled Software that comes with the Dictation / Transcription Hardware, however the cost of this can be a significant investment. Now Olympus have come up trumps with their new Olympus DS & AS 5000 dictation / transcription machines and bundled software, providing full Citrix and Terminal Services Support.

The bundled software is essentially free when purchasing the hardware so is an ideal starting point for any organization, it enables both Dictators and Transcribers to work from home (or in the office) using Citrix and Terminal Services and have reduced the cost per user to basically the hardware cost with no need to sign up to a maintenance plan!

The software is also easy to use - training is minimal. For the techies it also provides a good network install, configuration options and the option to have concurrent user licensing.

All in all a great low cost package for Citrix and Terminal Services support for Digital Dictation.