Monday, December 26, 2011

Sony FS85USB Digital Recorder Transcription Kit

!±8±Sony FS85USB Digital Recorder Transcription Kit

Brand : Sony
Rate :
Price : Too low to display
Post Date : Dec 26, 2011 11:44:21
Usually ships in 24 hours



Sony Digital Voice Recorder Transcription Kit FS-85USB Transcription Kit

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Saturday, December 10, 2011

Tape Recording Meetings

!±8± Tape Recording Meetings

Tape recording of conversations in meetings has become widespread nowadays. This is because tape recording meetings enables people to know all the meeting proceedings just as they had occurred. Jotting down meeting proceedings is not a fool-proof method of recording meeting discussions as some facts and words spoken and discussed at the meeting are invariably omitted due to human error. But the tape recording of meetings ensures that all meeting proceedings are recorded. The tape recording of meetings provides an appropriate answer to the question: How to record meeting minutes? By playing back the tape at some point of time after the meeting, people can get to hear who said what at the meeting. They get to know each and every conversation and dialogue and therefore get acquainted with more than just the meeting minutes or gist of the meeting. The tape recording of meetings is supported by the 3279 Conference Recorder Package, Marantz PMD511 Conference Recorder with built-in Mixer, Sanyo 8800 - 3 Speed Conference Recorder and Transcriber, Eiki 5090 Package, Panasonic Micro Cassette Conference Recorder & Transcriber Package, Sony M2000 Micro Cassette Conference/Transcriber Package, The PMD221 Package, Sony Bm87 Conference Recorder & Transcriber, and some other well-known gizmos of the same type.

Digital Voice Recording

The tape recording of meetings has given rise to the phenomenon of digital voice recording. Several ultramodern digital voice recorders have flooded the market today as the use of digital voice recorders in meetings has increased exponentially. Some of the most renowned digital voice recorders of meetings are Zoom H4n Handy Portable Digital Recorder, Sony ICD-U60 Digital Voice Recorder, Olympus DS-61 Digital Voice Recorder, Olympus WS-311M Digital Voice Recorder, Olympus LS-10 PCM 2GB Digital Voice Recorder, Sony ICD-SX700 Digital Voice Recorder, etc.

Transferring Recorded Tape to a CD

It is easy to transfer a recorded tape to a CD nowadays. Audacity, a smart audio recorder and editor, helps you to transfer a recorded tape to a CD. It is also easy to convert recorded tape to mp3. Converting recorded tape to mp3 has become the order of the day. This is because lots of people like to listen to their favorite albums from their computers or iPods. The Alive WMA MP3 Recorder is a great device that helps you to convert recorded tape to mp3 files. Recording cassette tapes to CD formats has also become simple with the presence of Audacity, Media Digitalizer and other devices. Media Digitalizer helps you to record cassette tapes to CD, MP3, WAV and WMA formats.

Far Reaching Consequences of the Tape Recording of Meetings

All these facilities have evolved to make the tape recording of meetings easier and to make life easier. Without such high-performance audio software and devices, you would have to write down all the proceedings of a meeting in shorthand or long hand and that would be time consuming. Besides, your writing would be inaccurate as it is not humanly possible to document all that's said in a meeting, correctly. Also, without such hi-tech devices you wouldn't be able to transcribe conversations, meeting discussions and music to different platforms, i.e. you wouldn't be able to convert recorded tape to MP3, CD and WAV formats. If you couldn't convert recorded tape to different formats, you'd have to lug along your tape recording device everywhere if you wanted others to listen to the meeting proceedings. This instant file conversion makes conversations and music portable. It is so much easier to carry a CD than to carry an entire stereo system or other device. Moreover, file conversions to the MP3 format make files accessible from your PC or laptop. MP3 files can be sent to key people by email also unlike files on a CD. So, the tape recording of meetings has far reaching consequences. The tape recording of meetings is an activity that addresses the needs and solves the communication problems of a company on a wide spectrum basis.

Managing Meetings

While tape recording meetings has gained a lot of popularity, the importance of managing meetings has also gained priority. Company heads have got fed up of hiring the services of event planners and meeting managers because these people charge exorbitant fees and do not make any real difference to the meeting process. So, company bigwigs have taken to relying on online meeting managers. There too, they have met with disappointment as all online meeting managers are not up to scratch. However, people who have used a reliable online diary have been more than happy. An online diary is an online meeting manager, scheduler, and planner. The ground-breaking application has several features:

• A great online diary is an excellent meeting scheduler. The application functions across different time zones. The online diary doesn't let you schedule more than one meeting at a given time and date. The Events Calendar of a reliable online diary reminds you of all your appointments in case you forget about them. You can share your meeting scheduling details and agenda with key people through the online diary so that you can agree on the date and time and agenda without bothering to make any phone calls or visiting people.

• A great online diary allows you to upload into it your meeting documents, meeting agenda, meeting minutes, and meeting summaries; meeting schedules; names and details of meeting contacts; names and details of meeting venues; and other meeting-related information, easily.

• A great online diary allows you to retrieve data from it at the click of a mouse. Searching for and finding data in the online diary is a quick process.

• A trustworthy online diary allows you to import email contacts from email applications into it. It also allows you to export redundant email contacts from it to email applications.

• A trustworthy online diary has a huge data storage capacity. It is capable of storing meeting data of meetings that have taken place over several years. So, you can retrieve meeting data of any meeting that took place years ago from the online diary. In a similar vein, you can start planning for a meeting that's scheduled to take place many years later with the help of the online diary.

• As a data keeper, a reliable online diary is absolutely trustworthy. It does not allow any compromise with data security. All your confidential information remains a secret in its servers. Only you can access your confidential information with your Password.

• Finally, and most important, you can find the best online diary for meetings and conferences listed in Wikipedia. Visit Online diary planner and you will find the names of two online diaries listed under 'Online diary planners for meetings, conferences and events'. The first one is rated as one of best online diaries in the world. The first online diary is an intelligent widget that aims to change the way you manage meetings, think and act. It helps you to restructure your thoughts and realign your actions. The online diary transforms the way you manage your work and your life. It makes you professional and urges you to think creatively. The online diary makes you do a tremendous amount of work without your feeling it. This first online diary has been cleverly designed so that it can influence your work and your life positively. The application paves your way to success and to your dreams, the moment you start using it. All the users of this online diary have felt the same way. They've said: 'Who would tape record our meetings before? There was no direction in them, no power, no force. It is only after we started using this particular online diary that things changed. Our meetings have now become so productive that tape recording of our meetings for future use has become imperative.'


Tape Recording Meetings

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Olympus AS-4000 Transcription Kit

The AS-4000 transcription kit goes perfectly with the DS-4000 digital voice recorder to give you the complete dictation and transcription system. Available in Australia & New Zealand from www.dictate.com.au

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Wednesday, December 7, 2011

Dragon Naturally Speaking: Voice to Text for Digital Voice Recorders

!±8± Dragon Naturally Speaking: Voice to Text for Digital Voice Recorders

Brand : Nuance Communications, Inc. | Rate : | Price : $99.99
Post Date : Dec 07, 2011 05:47:30 | Usually ships in 2 to 4 weeks


What if you could use your digital recorder to create notes, reports and documents simply by speaking? Most people speak over 120 words per minute but type less than 40 words per minute. It's time to stop typing and start talking. Dictate into your digital recorder when you're away from your computer, and Dragon Voice to Text will instantly convert your voice into text that can be used in notes, reports, and other documents. Use Dragon Voice to Text speech recognition software with your digital recorder to turn your voice into text three times faster than most people type. All with up to 99% accuracy. It's so easy, you can use it right out of the box. Works with most digital voice recorders regardless of size, price, and other advanced features.

More Specification..!!

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Sunday, December 4, 2011

Outsourcing Transcription Work

!±8± Outsourcing Transcription Work

Transcription is basically defined as any typing of oral recordings (intelligent verbatim transcription) - these days on a digital recorder, often supplied by a company called Olympus and recorded onto a CD or digital file.

The file is then sent to a transcriber (typist) who uses software to turn the recorded work into a manuscript. This is the transcript and hence we get the word transcription.

Transcription has become fairly big business and a lot of companies and firms are experimenting with outsourcing transcription work.

General Dictation

There are two sorts of outsourced transcription work, the first being day to day, general dictation by managers, fee earners and professionals and these tend to be mainly letters, memos and reports. There are big enterprises in the UK and the USA that outsource the typing work to call centre operations in India and South Africa. These operations can be running many hundreds of thousands of recordings at any one time and the turnaround rate is usually within hours.

The cost of outsourcing day to day transcription work is usually very good and can safe companies considerably, though not as one much as one would expect. Firstly, a secretary on site can often be handling lots of different things at any one time, including inquiries, telephone calls and some junior fee earning managerial tasks. A secretary offshore in India can simply type a letter.

Once the transcription has been done, the local operative has to vet each bit of work as overseas transcription historically has a very poor record of accuracy. There was up until recently a company in the UK advertising this service with examples of transcription on their website showing bad spelling mistakes. I trialled the service myself for one of my clients and it is quite apparent that although it is cheaper, the transcription contains a lot more grammatical errors, geographical & name errors and typing mistakes, as they are not done by a native English speaker.

Recordings - Interviews & Research

The second sort of transcription is the longer recordings of interviews, reports, consultations and conferences.

These tend to be bulk orders and will be a number of tapes, CDs or digital files recorded of discussions, meetings or straightforward one to one interviews - the transcription is simply a full record of the recording.

Court transcription services are a good example of this, although most courts have their own select list of transcribers who will simply do court work and nothing else on a set contract with their machinery in the courtrooms.

The second type of recording (ie: conferences and meetings) tends to be very time consuming, and often companies & organisations will look to outsource this so that they can free up staff internally to deal with other work.

A good example of this is solicitors firms where a police station interview needs transcribing; usually a secretary would have to do it. However a secretary transcribing a 30 minute police station interview requires about four hours of time. Four hours of a secretary's day would be very costly to a solicitor when the secretary is also taking telephone calls, general typing and admin work.

Another example would be a company who had an employment tribunal hearing and need a recording of a disciplinary meeting transcribing. The cost of transcribing a disciplinary meeting again can be measured in terms of the time it would take someone from a department to sit down and type out the whole meeting. This means that for every 20 minutes of recording, somebody has got to sit for probably in the region of about three hours to transcribe. Three hours of somebody's time to do this is often too expensive for the company and usually somebody volunteers to do it, realises how hard the work is within about five minutes and says they won't do it with the work being outsourced at that stage!

These are the reasons why transcription has become so popular to be outsourced - it frees up staff time and also gets rid of a very unpopular task that can be turned around quickly and effectively offsite by experienced transcribers.


Outsourcing Transcription Work

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Monday, November 28, 2011

Digital Dictation Over Citrix and Terminal Services

!±8± Digital Dictation Over Citrix and Terminal Services

Digital Dictation has allowed companies to move away from the restriction of tape based dictation systems:

No more tapes to break Workload planning Encouraging teamwork (even between different offices) Remote and home working

The ability to allow home, remote and flexible working are offer significant benefits: productivity whilst away from the office, enabling ill workers to work from home, when bad weather stops workers getting to the office again they can still work and employees with dependents can work whilst they are home.

Security is always an issue when working remotely, arguably the best method of securing home working is to use Terminal Services / Remote Desktop or Citrix Servers so that no information/data leaves your office(s). The only problem with Citrix / Terminal Services is that whilst retaining security they do not lend themselves well to audio such as digital dictation.

The staring point is that there are two types of remote worker firstly the Dictator and secondly the Transcriber. If you know what you are doing it is relatively easy to setup remote working for the Dictator if they are using mobile dictating machines such as Olympus DS 4000, however Transcribers are more difficult.

Until recently the best method was to use 3rd party / dedicated software such as Big Hand or Winscribe rather than the Bundled Software that comes with the Dictation / Transcription Hardware, however the cost of this can be a significant investment. Now Olympus have come up trumps with their new Olympus DS & AS 5000 dictation / transcription machines and bundled software, providing full Citrix and Terminal Services Support.

The bundled software is essentially free when purchasing the hardware so is an ideal starting point for any organization, it enables both Dictators and Transcribers to work from home (or in the office) using Citrix and Terminal Services and have reduced the cost per user to basically the hardware cost with no need to sign up to a maintenance plan!

The software is also easy to use - training is minimal. For the techies it also provides a good network install, configuration options and the option to have concurrent user licensing.

All in all a great low cost package for Citrix and Terminal Services support for Digital Dictation.


Digital Dictation Over Citrix and Terminal Services

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Friday, November 25, 2011

Digital File Types for Audio Transcription

!±8± Digital File Types for Audio Transcription

There are a variety of recording systems available, suitable for dictation to conference recording. If you already have a digital recording mechanism, there is a good chance that it will record a variety of different file types for different purposes. This article aims to discuss these different types and suggest the right one for you, depending on your circumstances. If you are still considering which digital recording device to purchase then you have the opportunity to consider the file types it will produce before you buy.

If you do not know what file types you are working with, you can tell by looking at the file extension. This is the set of three letters that follow the dot, as in, for example, 'interview.wav'

The different file types all have advantages and disadvantages for transcription services, the most obvious of which is a trade-off between quality and file size. Sound files can be very, very large if they are not compressed, but compression is 'lossy'; in other words a complete or 'lossless' audio file has been taken and compressed, which removes data that is considered redundant, resulting in reduced audio quality, which can cause problems for the transcriber.

It may initially seem obvious that you and your transcriptionist want the best quality but in fact, many lossy formats have a negligible quality loss but are much smaller files. If you are planning to email files for transcription to your transcriptionist, the advantage of a 2MB file, as opposed to one 40MB in size, should be obvious! No sound file of any length is small, but at least it is possible to email a 2MB file for transcription. Most service providers will not allow a 50MB file through, and even if they did it could take hours to download, blocking both your email and your transcriptionist's. More and more transcriptionists are using a system which bypasses email; you can either upload files directly to their website or send your files using a simple file transfer programme. However, even these options have limits to the file sizes as a rule.

It also worth noting that depending on the playback software being used for transcription, your transcriptionist may only be able to play back certain file types. Some cover practically all digital file types while others are more limited, so it is worth checking first.

The 'right' file type and attributes for you and your transcriptionist will also depend on what the purpose of your recording is. If it is a dictation, a lower sound quality will still provide a clear enough recording for a digital transcription.

If you are recording a focus group, for example, where several people are seated at different distances from the recorder and speaking at different levels and pitches, you will probably need a higher sound quality to accommodate this.

Your recording equipment may allow you to set different attributes for the same file type. This can make an enormous difference to the sound quality and size of the file, and consequently the transcription quality. In some cases, for example dictation (one person speaking into machine, in a quiet environment) you can probably afford to loose sound quality and the recording will still be clear for transcription. In other cases (focus groups, noisy environments) you may find you need to choose a slightly larger file size in order to maintain decent sound quality.

Attributes are often shown as Hz. 8,000kHz mono is suitable for dictation and the range goes up to 44,100kHz stereo, which is the top quality, used for music CDs.

Examples of different file formats and some details about their use in transcription follow:

WAVeform Audio (.wav)

WAVeform Audio (.wav) is a common file format and was one of the first audio file types developed for use with the PC. It is lossless, but generally very large. This means that you will probably need to send the files on a CD, rather then emailing them, although some transcriptionists, including myself, on my site http://www.penguin-transcription.co.uk, have a system whereby you can send large files via the internet without using email. You certainly need a broadband connection, or similar, to utilise these effectively though.
Warning! Not all wav files are the same! Although they all end .wav, depending on the recorder, you and your transcriber may need a special 'codec' to play it back. An example is Sanyo; a popular and moderately priced recording system but one that records specifically Sanyo wav files. You should check that your transcriptionist has the ability to transcribe Sanyo wavs. If not, Sanyo may oblige by sending out the relevant codec on CD, if you ask them nicely!

The following types are all lossy, but generally the sound quality change is negligible and you will save significant time and money with reduced transfer times. This is not an exhaustive list of all audio file types; there are a huge number. It aims to cover most of the types recorded by available transcription software.

MPEG-1 Audio Layer 3 (.mp3)

This is a compressed WAV file often used in music. Many digital dictation recorders will also record mp3 or allow you to record WAV and then compress to mp3 to send on for transcription. The compressed files will be around a twelfth the size of WAV files.

Windows Media Audio (.wma)

Windows Media Audio (.wma) was developed for Windows Media Player which is bundled with all Windows-based PCs these days. It is even more compressed than an MP3, to about one thirty-sixth the size of a .wav, but apparently retaining the original sound quality. I have to say that in my experience of transcribing I am not sure whether this has always been the case.

Digital Speech Standard (.dss)

In my experience, most playback software used for transcription will play .dss files. If not, there is a free download available on the Olympus site. I believe .dss was developed by Olympus and almost all, but not all, Olympus recorders will record .dss files. Lanier and Grundig recorders also generally use .dss. The file size is reduced by twelve to twenty times, as compared to a WAV file, and is ideal for transcription as it is small and easy to email.

DVF

This is Sony's answer to the .dss file. It is a very highly compressed file, but fine for voice, and its small size makes it very easy to send by email.

Encrypted dictation (.dct)

Often used for medical transcription, which requires very high confidentiality, these recordings are encrypted at the recording end and need to be decrypted on receipt by the transcriber. A wide variety of playback software will deal with these files.

TrueSpeech from DSP Group

TrueSpeech, from the DSP group, was designed for personal computers and personal communications devices. It has very high compression ratios ranging from 15:1 to 27:1. If you are able to record this format it is probably best restricted to use with dictation or one-to-one interview in a quiet environment. It is probably too lossy for focus groups etc.

There are a whole host of other file types available so don't worry if the type that your machine produces is not listed above. Contact your VA and s/he will probably be able to assist you, or at least point you in the right direction.

CD Audio file (.cda)

These files are standard recordings onto CD, and are generally the file type of music files bought no CD. As I understand it (not too well!) the CDA is actually just a sort of cover file that says this is a file on a CD, and the underlying file is probably a wave file or one of the other file types listed above. Most transcription recorders will not record to CDA but if you are having a professional recording made of a conference or series of lectures, for example, you may well find yourself with CDA files. Most transcription software will not work with CDA format. There are a number of ways to convert CDA files but these can be expensive and/or time consuming. Transcriptionists specialising in digital transcription will probably be able to transcribe these files but you may be charged a surcharge for the time taken in converting them to a useable format. There are a variety of converters available, but one that I have used successfully, and that provides a trial version, is Easy CD Ripper, a shareware with a fully functional trial version that can be downloaded from various places including http://www.tucows.com/preview/209478

You will probably have only a limited range of file types available for your transcription, depending on your recording equipment, but any equipment should provide you with a range of options depending on your needs. If you have the opportunity it is always a good idea to make a test recording with the settings that you think will be right. Then play it back, or send it to your transcriptionist to play back, in order to check that the sound quality is acceptable.

Finally, I would just like to say that this information is based on my understanding and experience of digital transcription. I cannot absolutely guarantee its accuracy but would be very interested to hear of any errors and happy to correct them. Similarly if you feel that there is an important area I have not covered, please let me know and I will do my best to incorporate it.

This article is copyright, Anne Hickley, 2007.


Digital File Types for Audio Transcription

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Wednesday, November 23, 2011

Running a Secretarial Business - What Equipment Do You Need?

!±8± Running a Secretarial Business - What Equipment Do You Need?

To provide secretarial services and start a secretarial business, you will need a computer, major word processing program, and a printer.

You don't need a high-end computer for word processing. You can even get a used computer. You'll only need a more powerful system if you want to provide graphic design or web design services.

Most computers come with a word processing program. When providing secretarial and word processing services, I recommend using Microsoft Word because most of your clients will use it.

Many secretarial services start their business with an inkjet printer because inkjets are less expensive than laser printers. A laser printer provides better quality printouts and faster speed. Your clients will expect laser printouts if you provide graphic design or resumes services.

Some clients may want to fax you documents they want typed. You can use your computer to send and receive faxes but you'll only be able to send faxes of documents you have in your computer.

Transcription can be a good profit center for a secretarial service as it can provide you with many hours of typing work. In addition to medical professionals, a wide range of individuals and organizations outsource transcription services. Your transcription clients may include insurance companies, universities, financial institutions, authors, consultants, focus groups and public speakers.

To provide transcription services, you will need a transcription machine. Transcribers have a headset and foot pedal that allows you to stop and rewind the cassette with your feet while having your hands available for typing. Cassettes for traditional tape transcription come in different sizes: mini cassettes, standard cassettes and micro cassettes. Until you have a transcription client, you won't know which size cassettes you'll get. Talk to your prospective clients before buying any transcription equipment.

Digital transcription is becoming more popular. Although the majority of physicians and businesses are still using tapes to record dictation, many are starting to use digital voice recorders.

Transcription machines are available from Sony, Panasonic, Olympus, Lanier, Sanyo, and Dictaphone. Check local and online office supply stores such as Office Depot, OfficeMax and Office Direct.

You can buy new and used transcription machines, computers, and other equipment at a fraction of the cost at eBay.

If you already have a computer, you can start a secretarial business and provide secretarial services and word processing inexpensively. You can start your secretarial business with just a computer and printer and buy additional equipment or software later when a project requires it.


Running a Secretarial Business - What Equipment Do You Need?

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Sunday, November 20, 2011

Olympus AS-2400PC Transcription Kit

!±8± Olympus AS-2400PC Transcription Kit

Brand : Olympus | Rate : | Price : $147.99
Post Date : Nov 21, 2011 01:07:13 | Usually ships in 24 hours

TRANSCRIPTION KIT, AS-2400PC KIT,

  • Olympus
  • 147588
  • Voice Recorders

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Friday, November 18, 2011

Olympus AS-2400 Transcription Kit - AS2400 with Foot Control and Headset

!±8± Olympus AS-2400 Transcription Kit - AS2400 with Foot Control and Headset

Brand : Olympus | Rate : | Price :
Post Date : Nov 18, 2011 10:19:06 | Usually ships in 1-2 business days


Olympus AS-2400 Transcription Kit - AS2400 with Foot Control and Headset

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Thursday, November 17, 2011

Conference Call Transcription Methods

!±8± Conference Call Transcription Methods

Small businesses and corporate houses hold conferences, press releases, seminars and interviews on a regular basis. Most of these need to be documented to keep the workings of the company transparent. But due to the paucity of time, it may not be always possible to record the verbals by hand. For this purpose, companies use a voice recorder such as an Olympus voice recorder or a Sony voice recorder. These voice recorders can be bought cheap and can record hour's worth of audio in universal accepted digital formats - Mp3 and Wav. Besides their cost, their small size (portability) makes than an ideal choice for recording audio.

There are basically 2 ways that companies now a day's use to transcribe corporate meetings and conferences. These are

1) Employ expert Transcribers and transcriptionists - Large corporate houses, news agencies and even government organizations may need large amount of transcription work over a continued period of time. To keep long term costs low and to save time transcribing files, companies prefer to hire expert and qualified transcriptionists. These transcriptionists, can work efficiently and can transcribe conference call and meetings very quickly, often within a span of just 3-4 hours for 1 audio hour. The main advantages of employing an expert transcriptionists is the saving of external hiring cost in the long term, better accountability and control over the work.

But not all companies may prefer to employ transcriptionists. There is a second method that companies may use to get their work transcribed.

2) Contract with a Transcription Service Provider - Transcription service companies can be classified into 2 categories on the basis of their location - Outsourcing Transcription Company and a local transcription company. Businesses may hire either one depending on the disadvantages and the advantages that each one has and what suits their business the best.

The main advantage of outsourcing transcription services is that the services cost 30 to 60 percent less as compared to a local transcription service company. But some businesses may not want their work or files to be transcribed by someone who is not present in their country.

In such cases, businesses prefer to hire a local transcription service firm.

So after comparing the two transcription service companies based on their location, which one should a business hire?

It depends. If saving cost is a prime concern, then outsourcing transcription work is the way to go. If the company needs transcription work for cassettes, tapes, VHS etc i.e. analog media, then it is recommended that the work be given to a local transcriber service provider. For other decision criteria's such as confidentiality, on time delivery, quality of work, extra services, payment terms and contracts, any one of the conference and meeting transcription service company can be chosen.

Nowadays, the field of transcription has become highly competitive. Because of the intense competition, transcription service providers have continuously dropped their rates and increased their service bar. Choosing the right transcription service provider should not be a difficult or a time consuming decision as there are a plethora of quality service providers in the market, all offering excellent services.


Conference Call Transcription Methods

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Sunday, October 30, 2011

Outsourcing Transcription Work

!±8± Outsourcing Transcription Work

Transcription is basically defined as any typing of oral recordings (intelligent verbatim transcription) - these days on a digital recorder, often supplied by a company called Olympus and recorded onto a CD or digital file.

The file is then sent to a transcriber (typist) who uses software to turn the recorded work into a manuscript. This is the transcript and hence we get the word transcription.

Transcription has become fairly big business and a lot of companies and firms are experimenting with outsourcing transcription work.

General Dictation

There are two sorts of outsourced transcription work, the first being day to day, general dictation by managers, fee earners and professionals and these tend to be mainly letters, memos and reports. There are big enterprises in the UK and the USA that outsource the typing work to call centre operations in India and South Africa. These operations can be running many hundreds of thousands of recordings at any one time and the turnaround rate is usually within hours.

The cost of outsourcing day to day transcription work is usually very good and can safe companies considerably, though not as one much as one would expect. Firstly, a secretary on site can often be handling lots of different things at any one time, including inquiries, telephone calls and some junior fee earning managerial tasks. A secretary offshore in India can simply type a letter.

Once the transcription has been done, the local operative has to vet each bit of work as overseas transcription historically has a very poor record of accuracy. There was up until recently a company in the UK advertising this service with examples of transcription on their website showing bad spelling mistakes. I trialled the service myself for one of my clients and it is quite apparent that although it is cheaper, the transcription contains a lot more grammatical errors, geographical & name errors and typing mistakes, as they are not done by a native English speaker.

Recordings - Interviews & Research

The second sort of transcription is the longer recordings of interviews, reports, consultations and conferences.

These tend to be bulk orders and will be a number of tapes, CDs or digital files recorded of discussions, meetings or straightforward one to one interviews - the transcription is simply a full record of the recording.

Court transcription services are a good example of this, although most courts have their own select list of transcribers who will simply do court work and nothing else on a set contract with their machinery in the courtrooms.

The second type of recording (ie: conferences and meetings) tends to be very time consuming, and often companies & organisations will look to outsource this so that they can free up staff internally to deal with other work.

A good example of this is solicitors firms where a police station interview needs transcribing; usually a secretary would have to do it. However a secretary transcribing a 30 minute police station interview requires about four hours of time. Four hours of a secretary's day would be very costly to a solicitor when the secretary is also taking telephone calls, general typing and admin work.

Another example would be a company who had an employment tribunal hearing and need a recording of a disciplinary meeting transcribing. The cost of transcribing a disciplinary meeting again can be measured in terms of the time it would take someone from a department to sit down and type out the whole meeting. This means that for every 20 minutes of recording, somebody has got to sit for probably in the region of about three hours to transcribe. Three hours of somebody's time to do this is often too expensive for the company and usually somebody volunteers to do it, realises how hard the work is within about five minutes and says they won't do it with the work being outsourced at that stage!

These are the reasons why transcription has become so popular to be outsourced - it frees up staff time and also gets rid of a very unpopular task that can be turned around quickly and effectively offsite by experienced transcribers.


Outsourcing Transcription Work

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